Privacy Policy

Information We Collect

Information you give us directly

• Name, email, phone number, and shipping address when you place an order or preorder
• Payment details, processed through our payment gateway (we do not store your card information)
• Messages you send us through Instagram, WhatsApp, or email
• Any information you share when entering a giveaway, joining a waitlist, or signing up for updates

Information collected automatically

• Device and browser type, IP address, pages viewed, and time spent on our site
• Cookies and similar tracking technologies, used to remember your cart and preferences
• Interaction data from Instagram (likes, comments, DMs, story replies) when you engage with our page

How We Use Your Information

We use your information to:

• Process and ship your orders
• Send order confirmations, shipping updates, and customer support responses
• Improve our website, products, and scent lineup based on feedback
• Send marketing updates, if you have opted in
• Run promotions, giveaways, and preorder campaigns
• Meet legal and tax obligations

Consent

When you place an order, sign up for updates, or enter a giveaway, you consent to us collecting and using your information as described in this policy. You can withdraw consent for marketing communications at any time by contacting us. Withdrawing consent does not affect information we need to retain for completed orders or legal obligations.

Sharing Your Information

We share information only where necessary:

• Payment processors, to complete your transaction
• Shipping and logistics partners, to deliver your order
• Meta (Instagram), when you interact with our page or ads, subject to Meta's own privacy policy
• Service providers who help us run our website, email, or analytics

We do not sell your personal information.

Cookies

Our website uses cookies to keep items in your cart, remember your preferences, and understand how visitors use the site. You can disable cookies in your browser, but some features may not work correctly.

Data Retention

We keep your information for as long as needed to fulfill orders, meet legal requirements, and resolve disputes. You can ask us to delete your data at any time, subject to legal retention requirements (such as tax records).

Your Rights

You can:

• Ask what personal data we hold about you
• Request corrections to inaccurate data
• Request deletion of your data
• Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at elarahomes0@gmail.com.

Children's Privacy

ELARA HOME is not directed at children under 18. We do not knowingly collect information from minors.

Security

We take reasonable steps to protect your data, including secure payment processing and restricted access to customer information. No method of transmission over the internet is completely secure.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with a new "last updated" date.