Terms of Service

Who We Are

ELARA HOME is a candle brand offering scented candles and home fragrance products. For any questions, contact us at elarahomes0@gmail.com.

Eligibility

You must be at least 18 years old, or have a parent or guardian's permission, to place an order with us.

Orders and Preorders

• Placing an order means you agree to pay the listed price plus any applicable shipping or taxes.
• Preorders are fulfilled based on the timeline stated at the time of purchase. Timelines may shift due to production or supply factors, and we will notify you of any delay.
• We reserve the right to cancel or limit orders, including for suspected fraud, pricing errors, or stock issues. If we cancel your order, we will refund you in full.

Pricing

All prices are listed in Indian Rupees (INR) and are subject to change without notice. The price charged is the price shown at checkout at the time of purchase.

Payment

Payments are accepted through Google Pay. By providing payment details, you confirm you are authorized to use that payment method.

Shipping

• We currently ship within Delhi and nearby NCR areas. We plan to expand shipping to other regions in India as we grow.
• If your address falls outside our serviceable area after an order is placed, we will contact you to arrange an alternate address or cancel the order with a full refund.
• Shipping timelines are estimates, not guarantees.
• Risk of loss passes to you once the order is handed to the shipping carrier.
• You are responsible for providing an accurate shipping address. We are not liable for orders lost due to incorrect address details.
• We are not liable for missed events, occasions, or gifting deadlines caused by delivery delays outside our control.

Returns and Refunds

We do not accept returns or exchanges for change of mind, since our candles are handmade and cannot be resold once shipped.

We offer a replacement or refund only in these cases:

• The product arrives broken or damaged
• You receive a different product than the one you ordered

To request a replacement or refund, contact us at elarahomes0@gmail.com within 2 days of delivery, with photos of the product and packaging. Once approved, we will send a replacement or process a refund to your original payment method.

Product Use and Safety

Our candles are for household use only. Follow the burning instructions included with your order. ELARA HOME is not liable for damage or injury resulting from improper use, including unattended burning, use near flammable materials, or ignoring stated warnings.

Intellectual Property

All content on this website and our Instagram page, including our name, logo, photography, and product designs, belongs to ELARA HOME. You may not use, copy, or reproduce this content without our written permission.

User Conduct

When interacting with us on our website or social channels, you agree not to:

• Post false, misleading, or harmful content
• Attempt to disrupt or interfere with our website or services
• Use our brand name or assets without permission

Limitation of Liability

To the extent permitted by law, ELARA HOME is not liable for indirect, incidental, or consequential damages arising from your use of our products or website. Our total liability for any claim is limited to the amount you paid for the relevant order.

Changes to These Terms

We may update these terms from time to time. Continued use of our website or services after changes are posted means you accept the updated terms.

Governing Law

These terms are governed by the laws of India. Any disputes will be subject to the jurisdiction of the courts in Delhi.